Spice East Midlands Members Information
How do I book an event
Click the Event tab on the left to get into the event booking system, then the four significant digits of your membership number as well as a password to log in (see below). You may view but not book events as a guest
Event availability
We sometimes share events with other Spice groups. If this is the case then only the numbers of bookings taken by our group will show. So if you see an event that appears to have only a few people booked onto it, please don't think you have plenty of time to book it, as other members throughout the country may be thinking the same. This applies especially to weekends away which are shared by most groups and thus more than 10,000 members so places can fill very fast.
Logging in and passwords
You will need your four digit membership number as well as a password to log in. To obtain a password, click on the 'Forgotten/Need Your Password' link on the 'Member Login' screen. This will open a new window. Enter the four significant characters of your Membership ID and click the 'Send Password' button. The system will allocate a random password and send it to your email address. Please note that the system can only email your password and enable you to book online if we have your current email address on our database. If we don't have an email address for you, please email or call 0845 017 1031.
Changing your password
Once you have logged in with your allocated password, you can change it to suit you. To change your password, click the 'My Details' button at the bottom of any of the calendar screens. This will show details of your bookings and below that, click 'Change My Password'. Please note that the password is case sensitive.
If you tick the 'Remember Me' box, the system will store this information (using a 'cookie') on you computer. You then won't have to re-type your membership ID and password each time you want to login to the system. This requires cookies to be enabled within your browser. We do not recommend that you use this option if anyone else has access to your PC.
Problems logging in?
It's probably because you don't have cookies enabled on your computer. For the non-technical, a cookie is a small file that is stored on your computer, so that a website knows who you are or if you have been to that website before. If cookies are not enabled on your computer, you will be unable to log in to the Spice online booking system. If you change the settings on your computer to enable cookies, you will be able to log in. If the computer you are using is not your own, please ensure that you have authority to change the computer settings. Some companies have a policy to block all cookies, regardless of their origin.
How do I view/book events?
You don't have to be logged in to view events. Click any of the 'Events' links to display the appropriate list of events.
What if an event is full?
If an event is full, there will be an 'Add Wait List' button instead of the usual 'Book Event' button. If you click this option, the system will add the event to your shopping basket, and no money will be taken. If a place becomes available, we will contact you to enquire if you still want to go on the event. If you do, we will require payment by debit or credit card before we can confirm your booking. There is no obligation to book an event if a place becomes available.
Credit notes
Where credit notes have been generated because of an event or booking cancellation generally if the original payment was made online or by other card means we will directly refund the amount due back to the original card used. If we have to issue a credit note, for example, where a cheque payment was made you can use it when you 'go to checkout'. The system can validate credit note numbers as they are entered. If a credit note number is invalid or the credit note has been used, the system will return you to the checkout screen. Please note that the credit note number must be quoted in full. The system will automatically deduct the value of the credit note from your booking. If your credit note is for more than the booking, the system will automatically use the credit note and issue a new credit note for the balance. Please note only credit notes issued by Spice East Midlands may be used. Vouchers where issued cannot be treated in this way and need to be returned to the Spice Office to be used against events.
The 'My Details' screen
Using the 'My Details' button at the bottom of any of the event screens, you can see details of all the events that you have outstanding.
A green 'Book' icon means that you are booked onto an event.
A red 'Canc' icon indicates that your booking on an event has been cancelled, either by yourself or by Spice.
A light 'Wait List Only' icon indicates that you have been added to the Wait List for an event that is full.
An orange 'Pending' icon indicates that you have booked an event, but we have not yet processed your booking onto our database. Please note that your booking is not confirmed until you see the Green 'Book' icon in the status column. This is because the online system is not yet fully interactive with the office system.
A blue 'Pay Bal Now' icon will flash if a balance is due. Simply click on this to pay the balance by debit/credit card or credit note. By clicking the 'Pay Bal Now' icon the system will add the outstanding balance to your shopping basket. You can then book other events in the normal way or go straight to checkout and pay the balance.
Event Availability: If you book an event that has limited availability, the spaces shown may have all gone by the time we can process your booking. If this is the case, we will put you on the Wait List and let you know. If there are any problems with your booking, we will let you know by email or phone.
Please note that the confirmation email sent immediately after you make an online booking is purely for your records and does not at that stage confirm you have a place on the event. This awaits our office checking that places are still available and making the appropriate arrangements.
